Warranty

At Heat and Light Wellness, we proudly stand behind the products we offer. Your satisfaction is our priority. If you experience any issues with your purchase, we're here to help guide you through the warranty process.

Manufacturer Warranty Information

All products sold by Heat and Light Wellness are covered under manufacturer warranties provided directly by the brand. Each brand sets its own warranty terms, coverage durations, and exclusions.

Warranty duration and coverage depend on the manufacturer, product and component. Please review the specific product warranty for parts, labor, shipping costs, registration requirements and exclusions before ordering. Contact us if you need the applicable warranty documentation.

We strongly encourage you to review the warranty documentation that comes with your product. If you're unsure which manufacturer warranty applies to your purchase, contact us and we'll help you find the details you need.

What Manufacturer Warranties Typically Cover

While coverage varies by brand, most manufacturer warranties cover:

• Defects in materials and workmanship under normal use
• Major component failures within the warranty period

• Sauna heaters and controls, cold plunge chillers and pumps, and red light therapy LEDs and electrical components, where covered by the manufacturer’s specific warranty

What Manufacturer Warranties Typically Do Not Cover

Most manufacturer warranties exclude:

• Normal wear and tear
• Damage from accidents, misuse, neglect, or improper maintenance
• Damage from modifications or use of non-authorized parts
• Damage from commercial or rental use (unless specifically covered)
• Cosmetic damage that does not affect functionality
  

Always refer to your specific product's warranty documentation for exact terms.

How We Support You

Our customer support team is available to assist you with:

• Finding your product's specific warranty details
• Initiating a warranty claim with the manufacturer
• Navigating claim requirements and documentation
• Answering any questions about coverage, exclusions, and timelines

We act as your advocate throughout the warranty process. While we are not responsible for the manufacturer's final claim decisions, we'll support you every step of the way to ensure you get the help you need.

How to File a Warranty Claim

To start a warranty claim, please contact us with the following information:

1. Your order number and date of purchase
2. The product brand and model
3. A description of the issue
4. Clear photos or video of the problem (if applicable)

We'll review your information and help you initiate the claim with the manufacturer.

Need Warranty Assistance?

We're available Monday–Friday, 9:00 AM–5:00 PM EST and typically respond within 24–48 business hours.

Phone: (888) 916-9761

Email: sales@heatandlightwellness.com

Thank you for choosing Heat and Light Wellness — we're committed to making sure your products stay protected and your experience is stress-free.

Heat and Light Wellness

2222 W. Grand River Ave, Suite A

Okemos, MI, 48864, United States

Phone: (888) 916-9761

Email: sales@heatandlightwellness.com