Payment Policy

Welcome to Heat and Light Wellness. We're committed to giving you a seamless and secure shopping experience — starting with a smooth and transparent payment process.

Accepted Payment Methods

We currently accept the following payment options:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: All major debit cards with a Visa or Mastercard logo
• PayPal: Fast and secure checkout via your PayPal account
• Apple Pay: Fast and secure checkout on supported Apple devices
• Shop Pay Installments: Split your purchase into flexible payments. Available plans and any applicable interest are shown at checkout.

For more information about financing, please see our Financing page.

Order Processing

Authorization Hold: When you place an order, an authorization hold may be placed on your payment method to reserve the funds. This hold is not a charge — it simply confirms that funds are available for your order.

Payment Capture: Payment is captured only at the time of shipment. No charge is processed to your payment method until your order ships.

Order Confirmation: Once your order is successfully placed, you'll receive a confirmation email detailing your order and payment method.

Payment Security

Secure Checkout: Our checkout is protected with SSL encryption to ensure your personal and payment data is safe.

Fraud Prevention: We use advanced tools and protocols to monitor and prevent fraudulent transactions.

PCI Compliance: Our payment processing meets PCI-DSS standards. We do not store your full payment card details on our servers — that information is handled directly by our PCI-compliant payment processors.

Payment Authorization and Modifications

By submitting your order, you authorize Heat and Light Wellness to charge your selected payment method for the full amount at the time of shipment, including applicable taxes, fees, and shipping charges.

Once your order is placed, we cannot modify your payment details. If you need help with payment issues, please contact our Customer Support team.

Payment Confirmation

After your payment is captured at shipment, you'll receive a Payment Confirmation Email confirming that the transaction was completed.

Sales Tax

Sales tax is calculated at checkout based on your shipping address and applicable state laws.

Cancellations and Refunds

There is no fee to cancel before payment is captured. After payment is captured but before the order ships, a 5% cancellation fee applies. Once an order has shipped, our Return Policy applies instead. Full detail is on our Cancellation Policy page.

Questions?

Our Customer Experience Team is here to help. We're available Monday–Friday, 9:00 AM–5:00 PM EST and typically respond within one business day.

Phone: (888) 916-9761

Email: sales@heatandlightwellness.com

Thank you for trusting Heat and Light Wellness. We're committed to delivering a smooth and transparent payment experience every step of the way.

Heat and Light Wellness

2222 W. Grand River Ave, Suite A

Okemos, MI, 48864, United States

Phone: (888) 916-9761

Email: sales@heatandlightwellness.com